Ann W. from Los Gatos, CA, whose Toyota was in for an auto repair, on 6/16/2014:
"I found them very helpful and friendly, and they did a great job for me even though I just walked in with no appointment and I am not a "regular"."
Anonymous on 6/12/2014:
"I think they try very hard and I appreciate the owner Matts involvement. However, at times my car has sat there all day without being looked at by a tech so repairs have taken longer than they used to. The last two times I brought it in I had an appointment and had the car ithere when the shop opened, but the car was not look that until 4 PM each time. However, because of the delay Matt gave me a free one day rental car. Overall a good shop, they stand behind their work"
Darlene L. from Los Gatos, CA, whose Saturn was in for an auto repair, on 6/12/2014:
"Their service is amazing and in my case they have gone above and beyond to make sure I was completely satisfied. Also, all the people I have dealt with there are extremely personable and helpful. I would highly recommend them."
Jim on 5/13/2014:
"Great people and great service. Not cheap but much better work and price than the Lexus dealer!"
Tracy M. from Palo Alto, CA, whose smart was in for an auto repair service, on 5/1/2014:
"Very friendly and knowledgeable/competent with a wide range of vehicles, including Smart cars."
Edwin D. from San Jose, CA, whose Saturn was in for an auto repair, on 4/2/2014:
"If you have an older Saturn (and is there any other kind?), this is the place to go. They know those cars inside and out."
Al L. from Hollister, CA, whose Toyota was in for an auto repair service, on 3/19/2014:
"MIJ did a better quality job than the dealerships I've visited."
Larry B. from San Jose, CA, whose Mitsubishi was in for an auto repair service, on 3/17/2014:
"Great quality and service. I'm happy to be a long-time customer."
Jose H. from San Jose, CA, whose Subaru was in for an auto repair, on 3/14/2014:
"Great customer service, accurate diagnostic"
Julie on 2/18/2014:
"Great service. Great front office support. I feel like I am being taken care of when I come down here."
Carol L. from Los Gatos, CA, whose smart was in for an auto repair, on 2/5/2014:
"The quality of work is excellent, and the customer service is outstanding. I always enjoy the people at Made in Japan, and they make my wait time comfortable, the popcorn is great."
Jason on 1/27/2014:
"The brakes on my Prius were making noise due to metal-to-metal contact, so I need the brakes done right away. The dealers told me it would be a couple days before they could fit me it. MIJ was able to get the job done the same day and for a better price than the dealers. Great job MIJ!"
Michael on 1/14/2014:
"I would tell them not to go there, they are Terrible. I'm so disappointed I just lost $ 1547.oo Down the during."
Liz S. from San Jose, CA, whose Honda was in for an auto repair, on 12/24/2013:
"Better service than the dealer service at better prices."
Anonymous on 12/9/2013:
"Professional honest and refreshing customer service."
Kim W. from Campbell, CA, whose Lexus was in for an auto repair service, on 12/3/2013:
"They are people that I trust"
Bill N. from San Jose, CA, whose Toyota was in for an auto repair, on 10/15/2013:
"Very professional, the best guarantee on any work done on the car, better than the dealership and very honest."
Michael O. on 10/8/2013:
"Made in Japan does very high quality auto repairs - I recommend Made in Japan!"
Tracy M. from Palo Alto, CA, whose Honda was in for an auto repair service, on 10/3/2013:
"Very friendly and easy to work with. I've been very happy with the work on all three cars brought to them, including a Smart car."
Carol L. on 10/1/2013:
"They are outstanding, and willing to go above and beyond to satisfy their customer"
Garth on 9/30/2013:
"Quality of work seems good and staff is friendly. However, they performed and charged for services which were not authorized or agreed to up front, which unnecessarily drove up the service cost."
Mark C. from San Jose, CA, whose Nissan was in for an auto repair, on 9/24/2013:
"Hard to tell at the moment, just picked up the car. But these guys made it run like it's supposed to."
Jeremy D. from Los Gatos, CA, whose Nissan was in for an auto repair, on 9/23/2013:
"Fast, excellent price, high quality, professional."
Andria T. on 9/17/2013:
"They are a busy shop but always get the job done and have excellent service!"
Roy P. from Campbell, CA, whose Subaru was in for an auto repair, on 9/6/2013:
"Quality is,and customer service was very good."
Hillary on 9/6/2013:
"I would tell them that I will never take any of my vehicles to any other shop than Made in Japan. I always leave with full confidence in the service, knowledge, and honesty of the team. Anthony Trayer is a huge asset to Made in Japan - his expertise and experience in the industry leaves me with no doubt that this shop is making all the right decisions for the future of my vehicle. I know that I am just one of a large group of customers that will follow him to any shop that has the opportunity to have him!"
Hillary S. from San Jose, CA, whose Toyota was in for an auto repair, on 9/3/2013:
"Made in Japan is fantastic! I will not trust any other shop with my car ever again!"
Kim W. from Campbell, CA, whose Lexus was in for an auto repair service, on 8/30/2013:
"Have always been pleased - they go above and beyond every visit"
Larry B. from San Jose, CA, whose Mitsubishi was in for an auto repair service, on 8/30/2013:
"Quality of work -- excellent. The technician checked the replacement power steering pump and found it noisy. He would not install that in my car and ordered a different one -- which he also checked before installing."
Robin W. from San Jose, CA, whose Subaru was in for an auto repair service, on 8/20/2013:
"Friendly staff, fast service, reasonable prices"
Georgia A. from San Jose, CA, whose Toyota was in for an auto repair, on 8/16/2013:
"It's always first-class. Very friendly and responsive, plus good quality."
Robert M. from Los Gatos, CA, whose Nissan was in for an auto repair service, on 7/31/2013:
"I would highly recommend you. I was very grateful for the excellent care and service. I do not know a lot about cars I cannot tell you how nice it was to not get a hard sell or to be made to feel ignorant. Anthony explained everything to me clearly at every step. I was even more grateful that I could give my daughter her car back for the long trip to Seattle with confidence, because even though the 2007 Versa is just a little used car it is special to us and they really cared. Robert McKeen"
Anonymous on 7/19/2013:
"You would be very satisfied with their work and the care that you would receive from customer service"
Carol on 7/17/2013:
"As always I was very satisfied with the service, everyone there is very friendly and helpful."
Tracy M. from Palo Alto, CA, whose smart was in for an auto repair, on 7/9/2013:
"Excellent customer service and fine work. They try very hard to keep their customers coming back. And they service Smart cars!"
Hillary S. from San Jose, CA, whose Toyota was in for an auto repair service, on 7/6/2013:
"Anthony is a fantastic employee. You all are very fortunate to have him as an employee, and I feel very fortunate to be able to do business with your company, and have him help me."
Jim B. from San Jose, CA, whose Jaguar was in for an auto repair, on 6/27/2013:
"Got the job done without any issues. No high pressure pitching to get more money out of you. Service as good as dealer but at a lower price."
Shauna on 6/19/2013:
"Best customer service at a body shop that I've ever had!"
Anonymous on 6/6/2013:
"Great customer service"
Anonymous on 5/15/2013:
"I only had an oil change. But I feel positve."
Sambrichacek@hotmail.com on 3/20/2013:
"The service was great! Even though I had to receive the bad news that my head gasket was blown (and a few other things) I felt like they tried to do their best to make the process as easy as possible. When I initially brought my car in to have diagnostics run for my check engine light, I was able to utilize their free shuttle service instead of having a friend pick me up or drop me off = very convenient! Once we figured out it was going to be a major repair, Anthony was awesome and set me up with a complimentary loaner car through Enterprise. After the work was complete, I brought it back for a follow up appointment and they continued their great service and even found (and fixed) the rattling noise that has been annoying me for over a year. The only thing I didn’t like was the lack of parking space…otherwise, everything was amazing. I’ve already recommended this shop to a few friends."
Tracey on 2/18/2013:
"Friendly, honest customer service and always good work, comparable to a dealer."
Chuck G. from San Jose, CA, whose Acura was in for an auto repair, on 2/13/2013:
"That I have only visited once, but was very impressed by their courtesy, their attitude and their general helpfulness. They have a great attention to detail and reply to questions promptly and thoroughly. These guys seem very honest and really inspire a sense of family and trust."
Liang Q. from San Jose, CA, whose Toyota was in for an auto repair, on 2/12/2013:
"Great service, a little pricey but not unacceptable."
Richard H. from Saratoga, CA, whose Ford was in for an auto repair, on 2/11/2013:
"The cutomer service is great"
Mike S. on 2/4/2013:
"They do quality work."
Barbara G. from San Jose, CA, whose Subaru was in for an auto repair, on 2/2/2013:
"I can't judge the quality of work since I'm not a mechanic, and they might not be the cheapest repair shop out there, but the customer service is always awesome, the owner and every staff member is friendly and great to work with, and they really care about their work. They threw in many discounts for a recent expensive repair, worked out deals with the rental car dealer, and they stayed open late to make sure I got my car back when promised. Nice, knowledgeable people who stand behind their work -- that's what keeps me coming back."
Stuart L. from San Jose, CA, whose Mercedes-Benz was in for an auto repair, on 1/15/2013:
"make it right even if they do it worng the first time."
Rodolfo C. from San Jose, CA, whose Ford was in for an auto repair, on 1/12/2013:
"Be sure that when you get a revised quote that you get a grand-total of all the repairs, including the diagnostic fee. The cost of my recent repairs kept changing, even to the very end."
Bob Y. from San Jose, CA, whose Toyota was in for an auto repair service, on 1/10/2013:
"take your vehicle there. It is a good, reliable shop and they do their best."
Bob Y. from San Jose, CA, whose Toyota was in for an auto repair, on 12/27/2012:
"It is a great place to take your vehicle. Very professional and friendly. Can't do better than that for an auto service center."
Ruth C. from San Jose, CA, whose Toyota was in for an auto repair, on 12/26/2012:
"I needed a thorough assessment of what might be going on with my car after I had a problem starting it recently. I got very specific recommendations and ruled out some other possible problems."
Danita W. on 12/11/2012:
"EXCELLENT! Not only are they a friendly, lively and comical bunch, but they also educate you on what is going on with your vehicle so that you are insightful of the service needed. I never felt like they were taking advantage or just trying to get my business. They were genuine, thorough and delivered fast service. Extra points for the shuttle service too! It was a major plus in helping me get back and forth from work,school and home. Outstanding shop, go there!"
Matt G. from San Jose, CA, whose Mitsubishi was in for an auto repair, on 12/7/2012:
"Do not hesitate to use them, they are pro's."
Narimab on 11/28/2012:
"This is a very high tech. auto shop. I have spoken to the owner and I am quiet impressed. Service is great. I have been bringing my car here for about 2 years now and service has been excellent. Love the shuttle."
Srinip. on 11/28/2012:
"Very good experience. I don't want to kid anybody but I am very cost conscious when it comes to auto repair. I shopped around for two days before I decided to go with made in japan. I was very impressed with them over the phone and in personal. Very very professional team. Their pricing wasn't the lowest but it was competitive and I really like their service and their warranty. I paid a little more but I feel I got a lot more with the little extra I paid. I have recommended them to my family. Car is running great and I will be back."
Johnb. on 11/20/2012:
"I've been a customer for over two years and I don't see any reason to look for another shop. Great staff, great service. I can count on them to do it right and on time."
Liang Q. from San Jose, CA, whose Toyota was in for an auto repair service, on 11/16/2012:
"It's a bit pricey but for what it's worth, I think they did a good job."
Dan C. from Campbell, CA, whose Toyota was in for an auto repair, on 11/9/2012:
"I am not sure. The repairs I requested were not performed. This disappointed me as I was very clear with what work I wanted done."
Andrew D. B. from San Jose, CA, whose Toyota was in for an auto repair, on 11/9/2012:
"Couldn't ask for more!"
Narimanb on 10/25/2012:
"This was probably one of the best repair shop experiences that I've ever had. If they could add foot message services in their waiting room that would just be peeeerrrrrfect. Service was great atmosphere was calm and very friendly. These guys did great and I'll be more than happy to refer them to my friends. Keep doing what you're doing and don't change. Take care."
Izak K. from San Jose, CA, whose Nissan was in for an auto repair service, on 10/22/2012:
"Great Service, Friendly, on time and accurate."
Michelle on 10/12/2012:
"We started using Made In Japan last year when my husband got relocated to the bay area. We tried couple of other shops but the experience was less than desirable. One of our friends recommended Made In Japan and we have been using them since last year. So far, I have nothing bad to say about them. They are very customer service oriented, very professional and friendly. On one occasion we were rushing to get our car so we can car wash it before attending a weeding and to our surprise the car was done and detailed for us. That was just an extra step that was not expected but really made a great impression on us. We are going to continue using them and have recommended them to all or our friends and relatives."
Ed H. from Los Gatos, CA, whose Toyota was in for an auto repair service, on 9/6/2012:
"I have had three different cars worked on by MIJ and have been very happy with their work. They keep you informed very timely of any problems they encounter and have a full explaination and options for you. Best service I have found."
Iris B. from Los Gatos, CA, whose Toyota was in for an auto repair service, on 8/27/2012:
"Consistently outstanding. Everyone goes the extra mile to let you know what is happening & to provide the best service possible, in the shortest time, at reasonable rates. I've been using Made in Japan for years, and each time I go back, am delighted at the fantastic service, no matter how simple or complicated the problem."
Stuart L. from San Jose, CA, whose Mercedes-Benz was in for an auto repair service, on 8/11/2012:
"I do not normally recomend - but woukld probably say check it out!"
Sandra B. from Campbell on 8/1/2012:
"The service in this shop is second to none. I have been a satisfied customer for over 3-years and have recommended this shop to all my friends."
Gregory Lee O. from Campbell, CA, whose Honda was in for an auto repair service, on 7/25/2012:
"I would highly recommend their exemplary service to friends of high caliber in many situations."
Karen H. from San Jose, CA, whose Toyota was in for an auto repair service, on 7/20/2012:
"That I have been a loyal customer for many years because I can trust you to be honest and your work reliable. I would (and have) said that they might find cheaper work, but you get what you pay for and cut rate service on your car is not worth it!"
Srini P. from Cupertino, CA, whose Acura was in for an auto repair service, on 7/15/2012:
"Best experience I've had in an auto repair shop."
John O. from San Jose, CA, whose Toyota was in for an auto repair service, on 7/14/2012:
"Top notch quality at all levels."
Dan T. from Campbell on 7/13/2012:
"They want a long term relationship with their customers. Best service I have expeienced."
P C. from San Jose, CA, whose Toyota was in for an auto repair service, on 6/30/2012:
"The office employees were very friendly. They recommended other services I did not ask for but they were not pushy. They went above and beyond to repair what was needed."
Bruce P. from Campbell, CA, whose Honda was in for an auto repair service, on 6/27/2012:
"Trust Them - they know their business"
David Ticzon, D. from Campbell on 6/25/2012:
"Nice shop with nice employees. Gary is a nice addition to the business."
Barbara G. from Campbell on 6/19/2012:
"Wonderful! Everyone is so knowledgeable, friendly, and they always go the extra mile for you . Love the shuttle to get home and the early/late drop off and online scheduling so can work around my hours."
Tracy M. from Palo Alto, CA, whose smart was in for an auto repair service, on 6/6/2012:
"It's a friendly, competent shop, and handles Smart Cars!"
Dan T. from San Jose, CA, whose Mazda was in for an auto repair service, on 5/19/2012:
"Service is still king. You are not a number and they treat you with courtesy and fairness."
Mehdi M. from Gilroy, CA, whose Nissan was in for an auto repair service, on 5/14/2012:
"Good customer service with warm attitude and soothing Persian tea."
Julie from Campbell on 5/10/2012:
"This was a referral from a friend of mine. I am new in town and was looking for a shop that I can trust. This was probably one the best auto repair experience I've had. I was greeted professionally, they took the time to have me come in and show me all the recommended repairs. They reviewed the estimates with me and performed the work I had agreed or was within my budget. Car was ready on time, their shuttle driver picked me up and it was all together a very pleasant experience. I hope the management doesn't change anything. I will be coming back and I will refer this shop to all my family and friends. I hope they keep it up."
Rhonda H. from Campbell on 4/30/2012:
"They are the best! The only way you could go wrong is by not choosing them."
Shobha T S. from Campbell, CA, whose Acura was in for an auto repair service, on 4/25/2012:
"Great place- courteous service"
Terri M. from San Jose, CA, whose Saab was in for an auto repair service, on 4/25/2012:
"Made in Japan,Campbell is the best! Everyone is so friendly, honest and helpful. Service is always quick, fairly priced and done with perfection. We have 4 cars and will continue to bring them to Made in Japan."
Karol P. from Campbell, CA, whose Nissan was in for an auto repair, on 4/6/2012:
"Excellent & expedient work along with warm and friendly customer service."
Fred Scott I. from Campbell on 3/15/2012:
"I've been very satisfied for over 15 years and will recommend them, as I have been doing."
Bryan F. from Campbell on 3/7/2012:
"Their service is very personalized and everyone comes across as very genuine. They take the time to make sure you understand any issues with your car and will go the extra mile for you."
Julie from Campbell on 3/2/2012:
"The service was great as always. I hope you guys keep this up. It's been 5-years and counting. By the way, my dad is going to drop off his SmartCar next Tuesday."
Scott R. from Campbell, TX, whose Honda was in for an auto repair service, on 2/27/2012:
"Very good people with ASE certified technicians."